Professional Summary
A results-oriented Business Analyst with over 8 years of experience in bridging the gap between business stakeholders and technology teams. I specialize in translating complex business needs into clear, actionable requirements for software development projects, ensuring solutions deliver measurable value.
Key Projects
CRM System Implementation
Problem: The sales team was using outdated, disparate systems, leading to data silos and inefficient lead management.
Solution: Led requirements gathering workshops, documented workflows using BPMN, and created a detailed software requirements specification (SRS). Managed stakeholder expectations and facilitated UAT.
Outcome: The new CRM system increased lead conversion by 25% and reduced average sales cycle time by 15 days.
Mobile Banking App Feature
Problem: Customer feedback indicated a strong demand for a mobile check deposit feature to improve convenience.
Solution: Conducted market analysis, defined user stories and acceptance criteria, and worked with UX/UI teams to design a user-friendly workflow. Ensured compliance with banking regulations.
Outcome: The feature was launched in 3 months and achieved a 90% user adoption rate within the first 6 months, significantly reducing in-branch deposits.
Professional Experience
Senior Business Analyst, Fintech Solutions
2019 – Present
- Lead BA for the core banking platform, responsible for defining and delivering new features.
- Mentor junior BAs and contribute to the continuous improvement of the analysis process.
Business Analyst, Innovate Health
2016 – 2019
- Worked on multiple projects to digitize patient records and improve clinical workflows.
- Successfully managed the requirements for a system integration with a third-party lab provider.